Shipping Policy

We ship within the United States only; international orders are not accepted. APO/FPO/DPO and other address restrictions: [APO restrictions placeholder]. Restricted states: [restricted states placeholder]. Availability must be confirmed before launch.

Estimated processing time is [1–2 business days], excluding weekends and holidays. This is an estimate, not a guaranteed dispatch or delivery date. Delays may occur during verification, inventory review or carrier disruption.

Carrier and service options: [CARRIERS AND SERVICES]. Available shipping charges and delivery estimates will be displayed before payment when payments are enabled. Signature option: [signature option placeholder].

The buyer is responsible for providing a complete, correct and deliverable US address. Contact [SUPPORT EMAIL] immediately for corrections before shipment; changes after dispatch may not be possible and may incur carrier charges.

To the extent permitted by law, risk of loss passes on delivery to the carrier-confirmed address. A delivery scan does not waive mandatory consumer rights. Title and other non-waivable protections are governed by applicable law.

Check tracking and the delivery location, then contact [SUPPORT EMAIL] with the order reference and tracking number. Keep packaging and available evidence. We will assist with a carrier investigation and determine replacement or refund eligibility based on its findings and applicable law. Damaged, incorrect or missing items must be reported under the Refund & Return Policy.

Insulated packaging or cold packs may be used where appropriate for transit. Cold packs may arrive thawed; they do not guarantee a constant transit temperature. Follow the product storage specification upon receipt and contact [SUPPORT EMAIL] with any packaging concern.

For questions or requests, contact [BUSINESS LEGAL NAME], doing business as GeneShift, at [SUPPORT EMAIL] or [BUSINESS ADDRESS].