Refund & Return Policy

Because our products are sealed research materials, opened or unsealed items cannot be returned. Do not send materials back without contacting [SUPPORT EMAIL] and receiving return instructions. For unopened items, contact us to determine whether a return is authorized; this Policy does not promise a general change-of-mind return right. Mandatory statutory rights remain unaffected.

Report damaged, incorrect, or missing items to [SUPPORT EMAIL] within [7] days of delivery. Include your order reference, a description of the issue, and photos of the packaging, shipping label, and received items where available. For a missing item, photograph the package and its contents. Keep all packaging while we review the claim. Once verified, we will arrange a replacement or refund for the affected items, subject to availability and applicable law.

If tracking stops updating or a package is marked delivered but cannot be located, check the delivery location and contact [SUPPORT EMAIL] with your order reference and tracking number promptly. We will help open a carrier investigation and may request information needed for the claim. After the investigation, we will determine the appropriate replacement or refund based on its findings and applicable law. A delivered scan alone does not waive mandatory rights.

Request cancellation at [SUPPORT EMAIL] before your order ships. We will make reasonable efforts to stop an unshipped order; cancellation is not guaranteed once processing or carrier handoff prevents it. If cancellation is confirmed, any payment collected will be refunded. Orders indicating human use will be cancelled.

Approved refunds are issued to the original payment method within [5–10] business days after approval. Your payment provider may require additional time to post the credit. Refunds reflect the amount actually paid for affected items after applicable discounts. Online payments are not currently available; this provision applies when payments are enabled.

Discount and referral codes have no cash value and are not refunded as cash. A refund does not convert a promotional discount into a payment. Eligibility for reusing a code or retaining referrer rewards remains subject to the code and referral program terms and applicable law.

For questions or requests, contact [BUSINESS LEGAL NAME], doing business as GeneShift, at [SUPPORT EMAIL] or [BUSINESS ADDRESS].